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Why is my account archived? Why was my demo account deleted?
Why is my account archived? Why was my demo account deleted?
Tatiana Belchikova avatar
Written by Tatiana Belchikova
Updated over a week ago

If there has been no trading activity on your live trading accounts for a minimum period of 90 days and the balance is 0 (effective from your last trade and starting the day thereafter), the trading account will be archived.

Please note: It is impossible to restore the account once it is archived.

To open a new live account, please follow these instructions:

  • Log in to your Dashboard,

  • Click on "Dashboard",

  • Head to the "Trade" section,

  • Click on "Open Live Account" (choose an account type, currency, leverage).

Please note: It is possible to have a maximum of 5 active demo accounts simultaneously. Each demo account will expire after 30 days if you do not have an active live account. If you have at least one active live account in the given operating company, the demo account will not be closed (but you should log in to the trading account at least once every 30 days).

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