Likely, the cardholder's name doesn't fully match the name in the Dashboard (reasons for this could include a mistyped name spelling or that a third-party credit card has been used).

To proceed with this transaction and for verification purposes, please could you provide a picture of the front of the card clearly showing the cardholder's full name. We work hard to ensure our client's personal data is safe and securely stored.

As part of this, we can neither accept nor process payments from or to third-party accounts.

Please note that we do not accept nor process Payments directed to or originating from accounts belonging to someone else (third person) than the client.