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All Collections
Payments
Payments
Deposit methods
What methods can I use to fund my account?
Is there a commission on deposits?
Withdrawal methods
What methods can I use to withdraw funds?
Is there a transaction fee for withdrawals?
Deposit issues
How can I make a deposit?
How to make a bank transfer deposit?
Statuses of deposit requests
I made a deposit. What is the delay?
I made a deposit but I don't see the amount on my trading account.
How can I transfer funds from my wallet to my live account?
I made a deposit via credit card. The transaction is waiting for approval and you are asking me to send a photo of my credit card. Is this normal?
Why was my deposit declined?
My deposit was declined. When will I receive the funds back?
I made a deposit, but the payment is Pending. How can I check this status?
Withdrawal issues
What is the withdrawal procedure?
Do I need to provide documents to make a withdrawal?
What step is my withdrawal on?
I can't withdraw. Can you help me?
Why do you request my bank statement? It contains transaction information that I don`t want to share
Why was my withdrawal request declined?
My withdrawal request is 'Ready to execute'. What does this mean?
Wallet
Why do I need a wallet?
How can I get another currency on my wallet?
Internal transfer
How can I transfer money between my wallets?
I have transferred money between wallets and it has disappeared from the first company but I don't see it in the other company
What is the delay for transactions between companies?
Conversion rate
What is the conversion rate for my transactions on your site?
Is there a fee for the transfer of funds between trading accounts or between my wallet and account?
